The company, on the record.

The board

The board carries responsibility for the company’s credit policy, its pricing, the partners it appoints and the conduct of everyone acting on its behalf. Composition, as recorded with the Ministry of Corporate Affairs, is published on the Board of Directors page.

Policies

The Fair Practices Code, the Interest Rate Policy, the Grievance Redressal Policy and the company’s policies on know-your-customer, outsourcing, information technology and recovery are approved by the board and reviewed periodically. Each is published, or listed as awaiting publication, in the regulatory hub.

Outsourcing and partners

Where a function is performed by a third party, whether sourcing, servicing, verification support or recovery, the arrangement is governed by contract, the party is subjected to diligence before appointment and monitored afterwards, and Basel remains responsible to the borrower for what is done in its name. Outsourcing does not transfer regulatory responsibility, and we do not treat it as though it does.

Grievances

Complaints escalate through three named internal levels and then to the Reserve Bank of India. The route, the officers and the timeframes are on the Grievance Redressal page.

Statutory filings

Annual returns and financial statements are filed with the Registrar of Companies, and returns applicable to non-banking financial companies are submitted to the Reserve Bank of India. Company filings may be inspected at mca.gov.in.