Resources
Customer & fraud awareness
Impersonation of registered lenders is common, and convincing. This page sets out what Basel will never do, what is always true of a genuine Basel loan, and how to check for yourself.
Basel will never
- Ask for a fee, deposit, “processing charge” or “insurance premium” to be paid before a sanctioned loan is released. Our processing fee is deducted from the disbursal. It is never collected from you in advance.
- Ask for your OTP, card PIN, CVV, net-banking password or full card number. Not by call, not by message, not in an app, not ever.
- Ask you to transfer money to an individual’s personal account, a UPI ID belonging to a person, or a wallet.
- Ask you to install a screen-sharing or remote-access application in order to complete a loan.
- Guarantee approval, promise the lowest rate in the market, or tell you that a loan is “pre-approved” before an assessment has been made.
- Threaten you, contact your family, employer or phone contacts to pressure you, or publish anything about you.
Always true of a genuine Basel loan
- The lender is named as Basel Investments Limited on every material screen and in every document you sign.
- You receive a Key Facts Statement before you accept, stating the APR, the amount you will actually receive and the total repayable.
- Money is disbursed from Basel’s own accounts directly to your own verified bank account.
- A grievance route is reachable from every screen of the application.
- You may exit within three days of disbursal, or seven on a loan running longer than 30 days, by repaying the amount sanctioned, with no interest and no penalty.
Verify for yourself
Three checks, none of which depend on trusting us.
- 01Digital lending disclosures
Check the application against our published list
Every Digital Lending Application through which Basel lends, and every Lending Service Provider we engage, is named on our Digital Lending Disclosures page. If the app you are using is not on it, it is not lending Basel's money.
- 02RBI list of registered NBFCs
Check our registration with the Reserve Bank
Basel holds Certificate of Registration B-06.00059. Registration can be verified against the list of NBFCs published on the Reserve Bank of India's own website, not on ours.
- 03Ministry of Corporate Affairs
Check the company itself
Basel's Corporate Identity Number is U65921CH1989PLC009241. Company filings are public and may be inspected through the Ministry of Corporate Affairs.
Borrowing sensibly
Before you take short-term credit.
- Short-term credit is expensive. The annual percentage rate on small-ticket short-tenure credit is high, and it is high because the tenure is short and the fee is fixed. Read the APR in your Key Facts Statement, not the daily rate.
- Borrow only what you can repay on the date agreed. The penal charge on an overdue amount accrues daily, and a missed repayment is reported to credit information companies.
- Do not borrow to repay another loan. Refinancing short-term credit with more short-term credit almost always makes the position worse.
- You have at least three days. If you change your mind, exercise the cooling-off right within three days of disbursal, or seven if your loan runs longer than 30 days, and repay the amount sanctioned. It costs you nothing beyond the fee that was already deducted, and it is not recorded as a default.
- Repaying early is never penalised. If your position improves, settle early. You pay interest only for the days you held the money.
Report it, to us and to the authorities.
If someone is using Basel’s name to defraud you, tell us so we can act, and report it to the authorities so it can be investigated. Do both. They are separate processes.
Basel does not accept deposits. Its Certificate of Registration is marked, on its face, not valid for accepting public deposits. Anyone offering you a deposit, fixed deposit or investment scheme in Basel’s name is committing a fraud. Report it immediately.