Recovery agents and sourcing partners

Who may contact you on Basel's behalf.

Every agency Basel has authorised to contact borrowers about repayment, or to bring borrowers to Basel. If someone claims to act for Basel and is not named here, they are not acting for us.

Recovery

Agencies authorised to pursue repayment.

An agency may contact you about an overdue loan only if it is listed here and has been named to you in writing beforehand, in your Key Facts Statement or in a notice from Basel.

Recovery agencies authorised by Basel Investments Limited
Agency	Registered office	Contact	Authorised for
Unicorn Fintech Private LimitedGSTIN 06AADCU5326M1Z3	Third Floor, Plot No. 1590, Palam Vihar, Sector 23-23A, Palam Vihar Extension, Gurugram, Haryana 122017	1800 126 748 [email protected]	Customer sourcing and onboarding Collection of borrower information and verification support Servicing and borrower communication Recovery, as an agent named to the borrower in writing

Sourcing

Partners authorised to bring borrowers to Basel.

These partners may introduce you to a Basel loan. They cannot sanction a loan, and they cannot ask you for a fee to have one approved.

Sourcing partners authorised by Basel Investments Limited
Agency	Registered office	Contact	Authorised for
Unicorn Fintech Private LimitedGSTIN 06AADCU5326M1Z3	Third Floor, Plot No. 1590, Palam Vihar, Sector 23-23A, Palam Vihar Extension, Gurugram, Haryana 122017	1800 126 748 [email protected]	Customer sourcing and onboarding Collection of borrower information and verification support Servicing and borrower communication Recovery, as an agent named to the borrower in writing

Conduct

What an agent may and may not do.

Basel remains responsible for everything done in its name. These limits bind Basel's own staff and every agency listed above.

When you can be contacted

No call or visit about recovery before 8:00 am or after 7:00 pm, and no persistent calling. Basel contacts borrowers about recovery between 8:00 am and 7:00 pm only, which is the limit the Reserve Bank sets. A call or visit outside those hours is not made on Basel’s authority, and you should report it using the grievance route below.

How an agent must identify themselves

An agent must tell you which agency they are from and that they act for Basel, and on a visit must carry identification and Basel’s written authorisation. You are entitled to see both, and to check the agency against this page before discussing your loan.

What is never permitted

Intimidation or harassment of any kind, verbal or physical, towards you or anyone else.
Anything intended to humiliate you publicly.
Intruding on the privacy of your family members, referees or friends, or contacting them to pressure you.
Threatening or anonymous calls, or inappropriate messages on any channel.
Misrepresenting the amount you owe or the consequences of not paying.

Paying

Pay only through the channels stated in your loan documents or the application, and ask for a receipt in Basel’s name for any payment. Do not transfer money to an individual’s account.

If an agent breaks these rules

Raise a complaint. It is handled within the same 30 days as any other, and you may take it to the Reserve Bank if it is not resolved. If you are threatened, you may also report it to the police.

Basis

Reserve Bank of India circular “Outsourcing of Financial Services - Responsibilities of regulated entities employing Recovery Agents”, 12 August 2022, which applies to NBFCs; RBI (Non-Banking Financial Companies - Managing Risks in Outsourcing) Directions, 2025; RBI (NBFC - Responsible Business Conduct) Directions, 2025; and Basel’s Fair Practices Code.